Shipping & Returns
Shipping conditions
Delivery is available within Germany, to all EU countries, and to selected non-EU countries.
Shipping costs
Deliveries within Germany
- Standard shipping via DHL (1–3 working days): free
- Express shipping via UPS / DHL Express (1–2 working days): €15.00 incl. VAT
Deliveries to other EU countries
- Standard shipping via DHL (2–5 working days): €8.90 incl. VAT
Deliveries to Switzerland, the United Kingdom and the USA
- Switzerland: Standard shipping via UPS / DHL / DHL Express (3–7 working days): CHF 18.90 excl. VAT.
- United Kingdom: Standard shipping via UPS / DHL / DHL Express (3–7 working days): 17.50 GBP excl. VAT.
- USA: Standard shipping via UPS / DHL / DHL Express (3–7 business days): USD 35.00 excluding VAT.
Delivery times
Unless a different delivery period is specified in the respective offer, delivery within Germany takes place within 1-3 working days after conclusion of the contract.
Deliveries to other EU countries usually take 2–5 working days . Deliveries to Switzerland, the United Kingdom and the USA usually take 3–7 working days .
If prepayment has been agreed upon, the delivery period begins after the date of your payment instruction.
Please note that there are no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one combined shipment unless we have made other arrangements with you. In this case, the Shipping will be determined by the item with the longest Shipping .
If you choose self-collection, we will inform you by email when your order is ready and provide details on collection options. In this case, no shipping costs will be charged.
Returns
Unused items can be returned within 14 days . Please note that you are responsible for the direct costs of returning the item(s).
All returned items must be in their original condition. This means they must be unused and may still have any tags attached. Otherwise, the return cannot be accepted.
Please follow the instructions here: Right of withdrawal
Deliveries to Switzerland, the United Kingdom, the USA and other non-EU countries
For deliveries to non-EU countries, we generally issue the invoice net , i.e. without German VAT .
Please note that additional costs may be incurred upon import into the respective destination country. These include, in particular, import VAT, customs duties, and processing or service fees charged by the shipping provider.
These costs are not charged by us and are not included in the price you pay us in the online shop.
Deliveries to Switzerland
As a customer from Switzerland, you do not pay German VAT (19%) .
This means for you:
- The invoice will be issued net , i.e., without German VAT.
- The online shop automatically displays prices excluding German VAT .
- The amount you paid us does not include Swiss import duties .
Please note that additional costs may apply when importing goods into Switzerland:
- The Swiss import tax of currently 8.1% is usually levied.
- A reduced tax rate may apply to certain goods.
- Depending on the type of goods, additional customs duties may apply.
- In addition, the shipping provider may charge processing or service fees .
These fees are not collected by us , but are billed by the logistics partner or parcel service.
Depending on the shipping provider, payment is made either online in advance or directly upon delivery. You will usually receive a notification before the shipment is delivered.
Important:
These additional costs are not included in the price you pay us in the online shop.
Deliveries to the United Kingdom
As a customer from the United Kingdom, you do not pay German VAT (19%) .
This means for you:
- The invoice will be issued net , i.e., without German VAT.
- The online shop automatically displays prices excluding German VAT .
- The amount you paid us does not include British import duties .
Please note that additional costs may apply when importing goods into the United Kingdom:
- British import VAT of currently 20% is usually levied.
- Depending on the type and value of the goods, additional customs duties may apply.
- In addition, the shipping provider may charge processing or service fees .
Depending on the shipping provider, payment is made either online in advance or directly upon delivery. You will usually receive a notification before the shipment is delivered.
Important:
These additional costs are not included in the price you pay us in the online shop.
Deliveries to the USA
As a customer from the USA, you do not pay German VAT (19%) .
This means for you:
- The invoice will be issued net , i.e., without German VAT.
- The online shop automatically displays prices excluding German VAT .
- The amount you paid us does not include US import duties, taxes or processing fees .
Please note that additional costs may apply when importing goods into the USA:
- Imported goods may be subject to US customs duties and import taxes .
- The amount of duties depends, among other things, on the type of goods, the value of the goods, the country of origin and the customs tariff number .
- Additionally, the shipping provider may charge processing, customs clearance or service fees .
- Even shipments with a low value of goods may be subject to customs duties and taxes.
These fees are not collected by us , but are charged by the logistics partner or parcel service, or by the US customs authorities.
Depending on the shipping provider, payment is made either online in advance or directly upon delivery. You will usually receive a notification before the shipment is delivered.
Important:
These additional costs are not included in the price you pay us in the online shop.
All other non-EU countries
For deliveries to non-EU countries, we issue an invoice without German VAT . The invoice amount is therefore reduced by 19%.
Please note that you are responsible for any applicable taxes, duties, and fees when importing the goods into your country. The amount of these costs varies depending on the destination country, the type of goods, and their value.
The transaction is usually handled by the parcel service. They will typically inform you of the applicable fees and available payment options shortly before delivery.
For deliveries to non-EU countries, please send us your product requests and your complete contact details by email to dasfeinebad or via our contact form . The item number or name is sufficient.
We will then send you an invoice via email. We will ship the goods after receiving payment.
Payment options
- Cash or card payment upon collection in Hamburg, Germany
- Payment in advance by bank transfer
- Payment by invoice, only for government agencies and public institutions
Via PayPal Checkout
- Payment via PayPal
- Payment via PayPal Express
- Payment by credit card
- Payment via "Pay Later"
via Stripe
- Payment via SEPA direct debit through Klarna
- Payment by credit card via Klarna
- Payment by invoice via Klarna
- Payment by credit card
- Payment via Apple Pay
- Payment via Google Pay
If you have any questions, you can find our contact details in the legal notice .