Shipping & Returns

Shipping conditions

Delivery takes place domestically (Germany) and to all EU countries.

For shipping to Switzerland and all non-EU countries please read here.

Shipping costs

Domestic deliveries (Germany):

Standard shipping via DHL (1 - 3 days): Free

Express shipping (1 - 2 days): 15.00 € (incl. VAT)

Deliveries to other EU countries:

Standard shipping via DHL (2 - 5 days): 8.90 € (VAT included.)

Returns

Unused items can be returned within 14 days. Please note that you are responsible for the direct costs of the return.

All returned items must be in their original condition. This means that they must be unused and may still have labels attached. Otherwise the return cannot be accepted.

Please follow the instructions here: Right of Withdrawal

Deliveries to Switzerland and all non-EU countries

Switzerland:

  • As a Swiss customer, you do not pay German VAT (19%). Invoices are issued net, without VAT.
  • The online store will therefore automatically display prices without German VAT.
  • Please note: When importing into Switzerland, 8.1% import sales tax + possible customs duties will be charged. These are billed by our logistics partner and must be paid either online or directly upon delivery at your home. You will receive a notification shortly before the shipment arrives.
  • These costs are additional and are not included in the price you pay us.

All other non-EU countries:

  • We issue an invoice without our VAT valid in Germany, accordingly the price on the invoice is reduced by 19%.
  • You will then pay the VAT rate applicable in your country + the current customs fees yourself. The parcel service handles this automatically. The parcel service provider will usually contact you by email shortly before the parcel arrives and you pay the fees online.
  • The fees and VAT rates vary slightly depending on the goods.
  • To ensure that everything runs smoothly, send us your product requests and your exact contact details by email to shop@dasfeinebad.de or via our contact form . The article number or article name is sufficient.
  • We will then send you an invoice by email. Once we have received your payment, we will send you the goods promptly.

Payment options

  • Cash or card payment upon collection
  • advance payment by bank transfer
  • payment by invoice

Via Paypal Checkout

  • payment via PayPal
  • Payment via PayPal Express
  • payment by credit card
  • Payment via "Pay later"

About Stripe

  • Payment by SEPA direct debit (via Klarna)
  • Payment by credit card (via Klarna)
  • Payment by invoice (via Klarna)
  • payment by credit card
  • payment via Apple Pay
  • payment via Google Pay

Our bank details

Hamburger Sparkasse

DE 81 2005 0550 1365 1208 96

BIC: HASPDEHHXXX

If you have any questions, you can find our contact details in the imprint.