Refund Policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.

Right of withdrawal

You have the right to revoke this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day,

- on the day you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you ordered one or more goods as part of a single order and these are delivered together;

- on the day you or a third party named by you, who is not the carrier, takes possession of the last goods, if you ordered multiple goods in a single order and they are delivered separately;

- on the day you or a third party named by you, who is not the carrier, takes possession of the last partial shipment or the last item, if you ordered goods delivered in multiple partial shipments or pieces;

To exercise your right of withdrawal, you must inform us (dasfeinebad Matthias und Roger Gruschka OHG, Osdorfer Landstraße 20, 22607 Hamburg, phone no.: 04081991891, e-mail address: shop@dasfeinebad.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an e-mail). You may use the attached sample withdrawal form, but it is not mandatory.

You can also fill out and submit the sample withdrawal form or another clear statement electronically on our website (dasfeinebad.de). If you make use of this option, we will promptly (e.g., by e-mail) send you confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than 14 days from the day on which we receive the notification of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.

We may refuse the refund for parcel-shippable goods until we have received these goods back or until you have provided proof that you have sent these goods back, whichever is earlier.

We will collect the goods that cannot be shipped by parcel.

You must return or hand over the parcel-shippable goods to us immediately and in any case no later than 14 days from the day on which you inform us of the withdrawal of this contract. The deadline is met if you send the parcel-shippable goods before the 14-day period expires.

You bear the direct costs of returning parcel-shippable goods. We bear the costs of returning goods that cannot be shipped by parcel.

You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods beyond what is necessary to check their condition, properties, and functioning.

Exclusion or termination reasons

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly;

- for commercial purchases, a withdrawal is only possible by agreement;

- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;

- for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.

The right of revocation expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons, if their seal has been removed after delivery;

- for the delivery of goods, if they have been inseparably mixed with other goods after delivery due to their nature;

- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

B. Revocation form

If you want to revoke the contract, please fill out this form and send it back.

 

dasfeinebad Matthias und Roger Gruschka OHG

Osdorfer Landstraße 20

22607 Hamburg

E-mail address: shop@dasfeinebad.de

 

- I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/

the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for communication on paper)

- Date